Travel, Hospitality & Leisure

Industry Challenges

Pilot recruitment and aviation talent acquisition challenges have been a common theme in the travel industry. Outside of aviation, the travel and hospitality industry must address the challenge of attracting talent which is in high demand across multiple industries, including digital skills.

Boeing’s 2019 report highlighted that 804,000 new civil aviation pilots, 769,000 new maintenance technicians, and 914,000 new cabin crew will be needed to fly and maintain the world fleet over the next 20 years.

Outside of aviation, travel & tourism must address the challenge of attracting talent which is in high demand across multiple industries, including digital skills.

How people travel and how often is changing, partly driven by a rise in awareness of the impacts of travel on the climate and partly by changing motivators for travel. For businesses that have accelerated the use of video conference technology, there won’t be as much need for their employees to be travelling between offices or flying to other countries for meetings.

Hoteliers are adapting to these industry changes by offering a greener stay, with reduced plastics and adapting their locations to being more environmentally friendly and looking to technology to improve the customer experience through more advanced personalisation. There is an industry focus on selling through their own channels rather than via an agent where possible and allowing customers to book the room they want to stay in, rather than just a room in their hotel.

Our Experience

Talent research specialists in the Travel, Hospitality & Leisure sector.

From establishing new talent pools and supporting business growth to identifying leadership teams who can help the company meet new customer demands, our insights will give your talent acquisition strategy an unparalleled advantage. 

The Armstrong Craven team are experts in talent research and are always ready to support companies as they grow with the industry.


Stat 13%

Source: ONS

Overseas residents spent £3.1 billion on visits to the UK in August 2019, 13% increase from August 2018

Project Examples

Request a callback from Martin Slattery

Senior Client Partner

If you would like to speak to Martin about how we can help businesses within the Travel, Hospitality & Leisure industry, please leave your details below and we'll reach out to start conversations.

Get In Touch

Get In Touch

Please leave your details below and one of our team will get back to you as soon as possible.